At AGRIVIS SERVICES PRIVATE LIMITED, we value the trust you have placed in us. We are dedicated to maintaining the confidentiality, integrity, and security of your personal information. This Privacy Policy outlines how we gather, utilize, share, and protect your personal details when accessing our ecommerce platform.

1. Information We Collect

Information We Collect From You: The following information may be collected from you when you access our platform in furtherance of any of the foregoing purposes:

• Personal Information: Your name, your contact information such as your email address, phone number(s), and physical address(es); business information; payment details (Transactions Details for Payment Verifications Purpose); and transaction history.
• Browsing Information: Cookies, IP addresses, device information, and browsing behavior on our website.

2. How We Use Your Information

We use personal information in order to:

• Process and fulfill orders of agri-inputs and services.
• To inform you about your orders, inquiries, and promotional offers.
• To facilitate a personalized experience on our platform, including recommendations.
• To conduct product development, services offering, and functionality development of the website.

3. Sharing Information

AGRIVIS SERVICES PRIVATE LIMITED may share your information with selected third-party service providers who help us in operating our business. This includes:

• Payment gateways
• Third-party logistics and delivery services
• Customer support services and technology providers
• Analytics and marketing.

We do not sell or rent your personal information to third parties.

4. Security

We undertake to protect your personal information by taking adequate organizational and technical measures to prevent unauthorized access, disclosure, or misuse of the same.

5. Your Rights

You have the right at any time to the following:

• a) Right of access and rectification
• b) Right to object to marketing.
• Request the deletion of any data that would relate to you, subject to applicable legal requirements.

6. Cookies

Our website uses cookies to enhance browsing experience, personalize your content and analyze site traffic. You can set preferences for cookies in your browser.

7. Third-Party Links

Our site may include links to other websites, over which AGRIVIS SERVICES PRIVATE LIMITED has no control. We are not responsible for the privacy practices of such other sites. We encourage you to review their policies before you provide them with any information.

8. Changes to This Policy

We retain the right to change this Privacy Policy at any time. Such changes shall be published on this page, and we encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
AGRIVIS SERVICES PRIVATE LIMITED
Email: legal@agrivis.in

Welcome to AGRIVIS SERVICES PRIVATE LIMITED. Your use of the electronic commerce platform provided by us shall be subject to and governed by these Terms & Conditions. Please read them carefully before using our services.

1. General

These Terms & Conditions shall apply to your use of the AGRIVIS SERVICES PRIVATE LIMITED website and services rendered through it. By placing an order through our website, you acknowledge that you have read, understood, and agree to be bound by these terms.

2. Eligibility

Our platform is for businesses and individual consumers, B2B and B2C, respectively. By using any of our services, you confirm that you are legally capable of entering into binding contracts under Indian law.

3. Products and Services

AGRIVIS SERVICES PRIVATE LIMITED sell various agriculture-related inputs and services through this website such as seeds, pesticides, fertilizers, pumps, and related products. While we take immense care to provide accurate product description and specifications, we don't warrant that the product description is accurate and error-free.

4. Pricing and Payment

• Price for all the products listed in our platform is in Indian Rupees (INR), which may be changed at any time without notice.
• Prices are exclusive of applicable taxes and will be added at the time of checkout.
• We accept credit/debit cards, net banking, UPI, and other secure options provided on the platform as modes of payment.
• Orders shall be processed only upon receipt of full payment in our account.

5. Order Processing and Delivery

• An order once placed shall be confirmed through an email which shall contain details of the purchase.
• We try to process and ship out orders in the shortest time possible, subject to availability of products.
• Estimated delivery time varies from location to location and by product type. AGRIVIS SERVICES PRIVATE LIMITED shall not be liable in case of any delay from the third-party logistics service providers.

6. Bulk and Small Quantity Orders

We undertake sales in both bulk and retail, looking forward to the satisfaction of our customers' various needs and expectations. For the bulk order, please notify us sufficiently in advance so that appropriate pricing and delivery logistics can be planned.

7. Return and Refund Policy

• Returns are only allowed for defective or damaged merchandise.
• Return notices for exchanges or replacement requests are required within 7 days of receiving the product.
• Refunds shall be made after the returned product is received, inspected, and approved. Return shipping cost is not refundable.

8. Limitation of Liability

AGRIVIS SERVICES PRIVATE LIMITED shall not be liable for any indirect, incidental, or consequential losses from the use of our products or services. Our liability in any case will not exceed the amount that was paid for the product or service purchased.

9. Intellectual Property

All materials contained on the AGRIVIS SERVICES PRIVATE LIMITED Website, including text, images, logos, and trademarks, are the intellectual property of the Company or its licensors and are protected by applicable laws. You agree not to reproduce, display, or distribute this material without prior written permission.

10. Privacy Policy

Your use of the Platform is also subject to the Privacy Policy explained hereby detailing how we collect, use and protect your personal data.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any dispute arising out of the use of our platform or services shall be within the jurisdiction of courts of [Insert Jurisdiction], India.

12. Changes to Terms & Conditions

AGRIVIS SERVICES PRIVATE LIMITED reserves the right to modify or update these Terms & Conditions at any time without prior notice. All amendments shall come into force immediately once updated on the site. It is hereby guided that the User checks on the terms periodically.

Contact Us

In case you have any questions or clarifications with respect to these Terms & Conditions, please do not hesitate to contact us as mentioned below:
AGRIVIS SERVICES PRIVATE LIMITED
Email: support@agrivis.in

Customer satisfaction is guaranteed at AGRIVIS SERVICES PRIVATE LIMITED. We strive for the highest quality of agricultural inputs and services for your need. Should this not be the case with your purchase, we have a refund policy that is comprehensive enough to make this process as smooth as possible.

1. Eligibility for Refunds

Refunds are available for:

• Products that arrive damaged or defective at delivery.
• Products that are shipped incorrectly, meaning such as those not matching the description given on our platform.

The following cannot be refunded:

• Items used or opened, unless defective.
• Seeds and chemicals, being perishable, are excluded except they were damaged upon delivery or otherwise defective.
• Bulk orders enjoy customized agreements and, as such, are excluded except where specified in their contract.

2. Requesting a Refund

If you want to request a refund, please follow these steps:

• Must contact us within 2 days from the date of receipt.
• Email us at Support@agrivis.in with the following information:
• Order number
• Product name and problem - damaged, defective, or wrong item
• Clear photographs, Videos of the products.

3. Refund Process

After receiving your request for a refund, and upon inspection of the product, if necessary, we will notify you of whether your refund request is approved or denied.

• If approved, the refund will be processed, and the amount credited back to your original payment method within 7 business days.
• For rejected requests, we will provide detailed reasoning for the denial in question.

4. Return of Products

If for any reason you need to return the product:

• The product should be in the original packaging and condition that it was received.
• Returns need to be post-marked 2 days from the date of receipt of notification regarding our approval of the refund.
• Unless the merchandise arrived damaged, defective, or an error on our part, the customer is responsible for the return postage cost.

5. Non-Refundable Items

Non-returnable items include:

• Custom or special orders to complete the bulk purchase request.
• Products on sale or within the clearance group.
• Perishable products - Seeds, fertilizers, or chemicals.

6. Late or Missing Refunds

If you haven't received a refund yet within the said time:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• If you haven't received your refund yet, please contact us at Support@agrivis.in for support.

7. Contact Us

Any questions about this refund policy or to start your refund, please feel free to contact us at:
Email: Support@agrivis.in
Business Hours: Monday to Saturday, 9:00 AM - 6:00 PM